Testimonials

Dear Mr. McFarlaine,

We would like to say "Thank you" to the team that made it possible the completion of our projects. We recently closed job #2736 and #2822. Throughout the construction of our homes we encountered many barriers that delayed our projects. We made many phone calls in an effort to solving unresolved issues. Some issues we had to escalate and some others we had the help from Cynthia who worked very diligently to put many fires out. Then, fortunately Mr. Joe Ausgustino was assigned to our projects. He completed those pending items efficiently and in timely manner demonstrating great professionalism and knowledge of his work. We feel that without his work many of those issues would have taken longer to get resolved or require more efforts from our part to get them done. We want to say thank you for a job well done.

Larry and Haydee Stewart

Dear Chris and Scott Armstrong;

As you know, we are about to break ground on the construction of our home located in the Willows of Bellechase. It has been a long journey for me and my husband starting from our decision to relocate from Long Island, New York to Ocala, Florida and then most importantly, who would build our new home. We were looking for a builder who would be of high integrity, respected in the community, be receptive to our concerns and needs and ultimately build us a home of high quality.

In the latter months of 2005, we had the fortunate opportunity of meeting one of your home specialists, Mr. Paul DiLorenzo. As perspective buyers, we related to Paul what our interests were, as we had done previously with numerous representatives from other building companies and real estate agencies. After much diligence, Paul contacted us on January 9, 2006 and told us about a beautiful upcoming new community in the Willows of Bellechase. He also told us that Armstrong Homes was the exclusive Builder in that particular community. My husband and I knew we needed to make a decision as to who would build the home that we worked so long and hard to obtain as well as utilizing our life/retirement savings. We returned to Florida on March 22, 2006 and met with Paul in addition to other perspective builders and agents.

At the end of our weeks stay, we could only wish that we had met Paul DiLorenzo first before beginning our long exhausting search in finding a home. Paul was able to address all of our concerns and questions starting from the purchase of land to the construction process of a new home. His knowledge and professionalism far exceeded my expectations of a Home Specialist builder's representative. Quite frankly, Mr. Paul DiLorenzo's expertise made our decision not only to have Armstrong Homes build our home but to choose its location as well. We have bought, sold, and built homes in the past and know that the process can be stressful at times. Paul has been and continues to be by our side to make this a pleasant, joyful and exciting experience for us. He is truly an asset to Armstrong Homes. I can only hope that his knowledge, professional and warmth of personality be recognized within your company.

As former perspective home buyers, it would be nice to be greeted by Mr. Paul DiLorenzo at the entrance gates to the Willows of Bellechase. With much thanks to him, we believe that the search for a new home would ultimately end there!!! He is certainly highly qualified and would be an excellent source in making this beautiful upcoming community a success, not only to Armstrong Builders but to Ocala as well!

We are looking forward to the completion of our home in the Willows and hope for a continuous satisfying relationship with Armstrong Builders.

Sincerely,

Mr. and Mrs. Natalie Prevette

Dear Chris and Scott Armstong;

I am in the process of having a home built in Stonecrest, and I have had the pleasure of working with Amy Covington in your Ocala office.

In the five years that I have been a widow, having to make decision alone has been a real ordeal for me. Amy was so helpful and such a dream to work with. Even though I think I always took the 5 days to make my decision, Amy was always so pleasant. Any questions I had, and I had many, if she didn't know the answer, she would research and get the answer for me. She is a real asset to your organization. I am looking forward to becoming a resident of your Stonecrest community.

Sincerely,

Nancy Gay

Dear Mrs. Armstrong,

At a time when our warrantee year is fast reaching conclusion, I wanted to thank Armstrong Homes for building us a wonderful Cedar home in Stonecrest. We signed the contract in August of 2004, saw the house in progress once in March of 2005 and closed by mail. It was a bit scary building a home in Florida while we still lived in Pennsylvania. We had a great deal of capital invested in a home that we had only seen once before completion.

Of course during the course of the past year, we have had our share of requests on the warrantee lists that we submitted, but Armstrong's representatives have respected our concerns and addressed every issue to our satisfaction. We would especially like to thank Charley and his staff who did everything possible to coordinate various departments and work crews to effectively get the jobs done correctly. He is definitely an asset to your company. He always extended genuine sincerity and courtesy when we met concerning our warrantee issues. His positive attitude is commendable.

Thank you again,

Patricia Erdos

Dear Amy,

I want to thank you very much for all of your help and guidance in choosing the absolute right materials and items for my home. My house came out better than I imagined and I get many compliments, even from people driving by. You gave great advice when it came to choosing the fine details of my house and every suggestion you made was right on the mark (remember the debate about grout color). The exterior color scheme looks better than I could have hoped for, and the interior looks amazing. Thank you for taking time just about every day to call and inform me the status and progress of the house. You helped make the building a lot less stressful.

Thanks Again,

Richard Sankar

Amy,

Thank you so much for taking such good care of Tommy and me. Anytime we needed you you were there... that really meant a lot to us. Armstrong has been great to deal with. God Bless You!

Tammy, Kelly and T.J

Dear Mr. Mazzuro,

This is a letter of complement to your sales operation. I recently moved to the Villages after a 25 year career as an associate broker with Prudential Manor Homes in the Albany, New York area. The company I worked for has a 14 office operation covering 8 counties. For a number of years I ran the new construction division of the company and know how a professional sales operation for a new construction site should operate. The other day I came to Stonecrest for the first time to gather information on behalf of a buyer I am working with. I came away extremely encouraged that there is at least one totally professional new construction sales operation in the area. I was warmly greeted by your receptionist who immediately summoned your sales associate Laurine Mennell. Laurine's presentation was crisp, precise, knowledgeable and extremely well presented. Great job.

Sincerely,

Tom Kuck
Associate Broker
ERA

"Tom and I would like to take this opportunity to thank Armstrong Homes for the very pleasant homebuilding experience and the quality of our new home.

You certainly have some key team members within your organization that deserve special recognition for the outstanding job that they did during pre-construction and during the construction phase of our home.

Randy Harris, our superintendent, was always on top of everything and a real pleasure to work with. No problem was ever too small or too big for him to concur. His cheery attitude at all times and total understanding of our needs was exceptional and very welcomed. Randy is a true professional and a valuable friend. It should be known that because of Randy on the first day we all met at the Spruce model is why we decided to build with Armstrong Homes. We cannot say enough good things about Randy!

Amy Covington, our PHC, was a joy to work with. Customer satisfaction is top priority in her book! She is extremely patient, thorough and certainly knows her job very well. She patiently helped us through all the choices and change orders in our home. We have the greatest respect for Amy and her ability to adapt to our schedule and meet our needs. She is a true professional and a real pleasure to work with as well.

Special thanks to Jenny McKinney, Scott Votaw, Betsy Woynton and Shawn Beck-Muller. These individuals were always willing and available with any questions we had. I'm sure there are other employees behind the scenes that helped with our home and they too are valuable assets to your organization and we would like them to know how much we appreciated all their help.

Finally, we would like to thank the driving forces in the Armstrong Homes organization, Scott and Chris. You were both great to work with and if we had an issue you were never too busy to take our call and resolve any issues.

Thank you again for building a nice home for us and the special care we received during the process."

Tom and Frances Wester

May 2, 2009

Dear Mr. Armstrong,

We recently purchased a new home in the meadows 2 area af Stonecrest in Summerfield, and just wanted to drop you a note to inform you that both Samantha and Bret Stevens of your warranty division have both been very professional and courteous. Bret has shown himself a true gentleman, and is extremely knowledgeable in all phases of home construction, from plumbing to landscaping. We always regret having to call them, but each time we do they have both come through and been able to resolve our problem.

We both wish to complement you in the quality of your personnel that you have assembled to complete this construction process, including our original sales person Laurine, your construction foreman Robby, the design professional Amy and of course Samantha and Bret of your warranty division.

Bruce and Lilliana Glueckert
12036 SE 175th Loop
Summerfield, FL 34491

May 16, 2009

My experience with Armstrong personnel was outstanding! The entire staff was very professional, patient and definitely customer focused. From my initial visit with Cindy Overstreet (extremely helpful), the patience of Dawn Yaklovish and the patience and flexibility of Robbie. My closing with Jenny was seamless. I prepared a list of questions but didn't need to ask any of them because Jenny addressed everyone during the final closing. Armstrong Homes is definitely #1 in my book. Your staff's #1 priority is the customer and this was shown throughout my entire experience.

Thank you.

Sheila

Dear Scott and Chris,

On June 8, 2009, we had the pleasure of meeting and working with Marcee Quinn. Prior to this, we had numerous phone conversations with countless questions. Her friendly, enthusiastic, and patient personality made us feel very welcome and confident in her abilities. Marcee’s energy and enthusiasm never faded even after many hours spread over several days of showing us model homes and property sites.

We finally decided on building a modified Birch home on lot #28; block H-Meadows of Stonecrest. Marcee made the entire complicated process as stress free and pleasurable as possible.

We also met with your sales manager, Michael Massurco, on two occasions. We appreciated his professionalism, knowledge, follow up and his sincere interest in resolving several of our concerns.

On the last day of our visit we met with Amy Covington at your design center for second time. She was extremely helpful with her many suggestions in coordinating all of the major and minor details. Along with your excellent sales team we would like to mention Ray Swab of Setzer’s Appliances and Butch Godwin of Besco Lighting. They were very knowledgeable and nice people to do business with.

We wanted to bring your attention to how impressed and satisfied we are with the entire process of designing and selling us one of your custom build homes. We compliment you on selecting and employing such capable and exceptionally nice people. You put together a “great team”.

We look forward to hearing of the progress of our home being built and also moving to Stonecrest in the near future.

Sincerely,
Jeff Schlesinger